Warranty

Warranty Coverage Period

• Filter Straws & Water Filter Bottles: 2-year limited warranty
• Filter Pitchers & Gravity Water Systems: 1-year limited warranty
• High-Capacity Purifiers: 3-year limited warranty
• Replacement Filters & Accessories: 6-month limited warranty

What This Warranty Covers

What This Warranty Does Not Cover

1. Consumable parts such as filters that have reached their normal service life
2. Damage caused by improper use, neglect, accident, or failure to follow operating instructions
3. Damage from unauthorized modification, disassembly, or repair attempts
4. Normal wear and tear from regular use
5. Damage caused by exposure to extreme temperatures, chemicals, or other abnormal environmental conditions
6. Products purchased from unauthorized resellers

Warranty Claim Process

1. To make a warranty claim, contact our customer service team through the dedicated Contact page on our website
2. Provide proof of purchase and a detailed description of the defect
3. Our team will review your claim and provide instructions for product return if necessary
4. All return shipping costs for warranty claims are covered by us
5. Once the defective product is received and inspected, we will process your repair or replacement promptly

Additional Terms

• The warranty is valid only for the original purchaser and is non-transferable
• We reserve the right to verify the defect and determine the appropriate remedy
• This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction