Customer Service Policy

Contact Method

All customer consultation, feedback, after-sales application and business cooperation demands need to be submitted through the dedicated contact page on the website. We do not set other private contact channels to ensure the standardization and traceability of service records. The unified settlement currency of all business transactions is United States Dollar.

Service Scope

Our customer service team provides full-cycle service support, including product parameter consultation, order status inquiry, logistics tracking, return and refund application processing, product after-sales maintenance and problem feedback handling. We are committed to providing professional and standardized reply services for every customer.

Service Response Standard

We will reply to valid customer messages within the shortest working time. For conventional consultation questions, we will give clear and detailed answers; for complex after-sales problems, we will complete problem investigation and scheme feedback within a reasonable cycle to ensure that customer demands are properly handled.

User Code of Conduct

Customers shall abide by international e-commerce regulations during the shopping process, and it is prohibited to use the website for illegal transactions, malicious orders and other improper behaviors. We have the right to reject service applications that violate public order and good customs and legal provisions.

Service Optimization

We will continuously optimize customer service processes according to user feedback, upgrade service standards, and improve the shopping experience of order consultation, transaction payment, logistics distribution and after-sales processing. We adhere to the service tenet of honesty, transparency and efficiency to protect every customer's shopping rights.

 

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